Refund Policy

Last updated: 8 October 2026

Try before you pay: every new family gets 14 days of Pro for free, with no card needed.

Cancelling

You can cancel Pro at any time in the app. You won't be charged again, and Pro stays on until the end of the period you've already paid for, then your family moves to Free. Nothing is deleted.

Monthly plan

If you change your mind, we don't refund part of a month. When you cancel, you keep Pro until the end of that month.

Yearly plan

If you ask within 14 days of your first yearly payment, we'll refund it in full. After that, or for a renewal, we don't refund a change of mind: cancelling stops the next renewal and you keep Pro until the end of the year you've paid for.

Charged by mistake or something's wrong

If you were charged twice, charged after cancelling, or Pro isn't working as described, contact us and we'll put it right, including a refund where it's due.

Your consumer rights

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If there's a major failure, you can cancel and get a refund for the part of your subscription you haven't used, or keep Pro and get compensation for its drop in value. If the failure isn't major, we'll fix it within a reasonable time; if we don't, you can cancel and get a refund for the unused part. You may also be entitled to compensation for other reasonably foreseeable loss. Nothing in this policy limits these rights.

For customers in the European Union and the United Kingdom, Link (a Stripe service) is the seller of record and applies the local cooling-off period (usually 14 days); you can also ask Link support for a refund. This policy never gives you less than those rules.

How to ask for a refund

Email support@balasiguga.com from the address you sign in with. We'll reply within 2 business days. Approved refunds go back to the original payment method, usually within 5–10 business days. A full refund ends Pro straight away and your family moves to Free.